Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Service Orientation
Looking for ways to help people.
Writing
Writing things for co-workers or customers.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Persuasion
Talking people into changing their minds or their behavior.
Reading Comprehension
Reading work-related information.
Active Listening
Listening to others, not interrupting, and asking good questions.
Speaking
Talking to others.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Social Perceptiveness
Understanding people's reactions.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Negotiation
Bringing people together to solve differences.
Active Learning
Figuring out how to use new ideas or things.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
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